Articles

 (FAQ) How can I downgrade to a previous version of MDaemon?

Please follow the steps below to downgrade MDaemon to a prior version.  This article can...

 (FAQ) How can I set all incoming email as 'read' in an IMAP account?

This can be done by editing the hiwater.mrk file in the root of the account's mailbox folder...

 (FAQ) How do I configure WorldClient to NOT remember user names on the WorldClient log-in page?

The following article contains steps for MDaemon version 15 and above.  Previous versions...

 (FAQ) How do I disable the Language and/or Theme options from the WorldClient login page?

The article below will show MDaemon administrators how to completely remove the ability to...

 (FAQ) How do I join the beta-testing team for Alt-N's products?

To join the beta-testing team for any of our products, go to...

 (FAQ) How do I remove the product and version information from the SMTP, POP, and IMAP greetings?

Note: Before editing the MDaemon.ini file on the server, you will want to back up the...

 (FAQ) How do I set-up ActiveSync on my Android device?

How do I synchronize an Android device with an MDaemon user's email, contacts,...

 (FAQ) How do I stop WorldClient Instant Messenger from automatically asking to download updates?

When WorldClient Instant Messenger detects a newer version is available on the server, it...

 (FAQ) How to perform a full wipe or a data wipe on ActiveSync devices

This article pertains to MDaemon version 15.5 and above.   A full (hard) wipe will restore...

 (FAQ) MDaemon 11: How do I create a certificate to include secondary domains for WorldClient?

If you do not specify additional hosts, you will get a warning from your browser stating that...

 (FAQ) MDaemon 12.x - Perform a wireless BlackBerry Enterprise Server activation to an MDaemon accont

How do I activate a BlackBerry Smartphone Over the Air (OTA) with a BlackBerry Enterprise Server...

 (FAQ) MDaemon 13.5 - How do I activate a BlackBerry Smartphone using a USB cable through WorldClient

How do I activate a BlackBerry Smartphone using a USB cable through WorldClient with a...

 (FAQ) MDaemon 13.5.x: How do I activate a BlackBerry Smartphone Over the Air (OTA) with a BlackBerry

This article will explain how to 'BES enable' an MDaemon account and activate the BlackBerry...

 (FAQ) MDaemon 13.5.x: How do I apply HTML code to my domain signature?

From the MDaemon console: Click SetupSelect Server Settings Select Default...

 (FAQ) MDaemon 13.5.x: What is BlackBerry Mobile Data System - Connection Service (MD

What is BlackBerry Mobile Data System - Connection Service (MDS-CS)? MDaemon’s MDS-CS permits...

 (FAQ) The MDaemon domain is listed on a internet blacklist. What do I have to do to get off the blacklist?

There are many different reasons for being added to a blacklist.  The most common reason...

 (FAQ) What happened to my AntiVirus Update Schedule?

Your AntiVirus Update schedule file (\MDaemon\App\AVUpdate.dat) was renamed to...

 (FAQ) What is Hashcash

MDaemon is now able to generate hashcash stamps. Hashcash is a form of electronic postage...

 (FAQ) What port numbers does ActiveSync use?

ActiveSync requires WorldClient to use port 80 for non-secure (SSL) HTTP connections, and 443...

 (FAQ) Which addresses could be used to browse to the WorldClient log in page?

I use WorldClient as my email client, but I don't know what address to use to browse to the site....

 (FAQ) Why am I not getting any more Urgent Update emails about new virus definitions?

MDaemon 11 now requires SecurityPlus' Urgent Updates feature to verify the DKIM signature of...

 (FAQ) Why do my users get a "No transport provider" error in Outlook?

  My Outlook users get the error 'No Transport Provider is available for delivery to this...

 (FAQ) Why does MDaemon only use half of the SMTP sessions when processing the Retry Queue?

MDaemon now defaults to using 1/2 the outbound session threads when sending messages from the...

 (FAQ) Why messages sent using a BlackBerry Enterprise Server (BES) enabled account from a BlackBerry

Why messages sent using a BES enabled account from a BlackBerry device not shown in the SMTP-(in)...

 (FAQ) Why won't MDaemon start after moving it to a new machine?

MDaemon will not start after moving it to a new machine. This typically happens if MDaemon is...

 Activate a BES account on a Blackberry device via USB through WorldClient

This article will explain how to 'BES enable' an MDaemon account and activate the BlackBerry...

 ActiveSync Basic Connection Troubleshooting

Every device has a unique error when it can't authenticate or connect with MDaemon's ActiveSync...

 Bayesian Learning tips and tricks

As a spam-fighting tool, Bayesian filtering 'learns' to detect junk mail and legitimate mail by...

 Calendar items not being sent to server via SyncML on a BlackBerry Smartphone

When you use a SyncML client to synchronize your calendar items to the MDaemon server, items on...

 Changing the Primary Domain Name in MDaemon running on Windows 2003 or earlier

This article explains the necessary steps for changing the primary domain name in MDaemon running...

 Configuring Outlook 2013 and above to sync a MDaemon account using ActiveSync

Starting with Outlook 2013, it is possible to have your MDaemon account to sync to Outlook using...

 Configuring Windows Phone 8 to use MDaemon's ActiveSync Server

Use this article to configure Windows Phone 8/8.1 devices to sync email, contacts, calendars,...

 Configuring the Windows 10 or 8.1 Mail application with MDaemon's ActiveSync server

Use this procedure to configure the Windows 10 or Windows 8.1 Mail application with MDaemon's...

 Firewall requirements for BlackBerry Enterprise Server (BES) connection to the BlackBerry Infrastruc

To establish a connection with the BlackBerry Infrastructure when MDaemon 12 is behind a...

 Full window does not display in WorldClient when creating a new Appointment, Task, or Contact

When creating a new appointment, task, or contact, only the top third of the contents of the...

 How do I move existing BlackBerry Internet Service (BIS) accounts to BlackBerry Enterprise Server (B

This article will explain how to move existing BIS integrated accounts to ‘BES enabled’...

 How do I view, update or create Policies for BlackBerry Enterprise Server (BES) in MDaemon?

This article will explain how to view, update or create Policies within the MDaemon...

 How do I wipe a BlackBerry Enterprise Server (BES) enabled smartphone that has been lost?

This article will explain how to wipe a BES enabled device that has been lost or stolen...

 How to consolidate domains and users from multiple MDaemon servers into a single MDaemon server

NOTE: Please back all of these files up before making changes to them! Copy the user...

 How to create a CSR and import a third-party SSL certificate for MDaemon using Certreq

MDaemon does not have a method of creating a Certificate Signing Request (CSR) for you in order...

 How to enable ActiveSync debug, XML, and/or WBXML logging by device or account (MDaemon 13.x)

To troubleshoot complex ActiveSync issues, XML and/or WBXML files may be requested by Technical...

 How to enable ActiveSync debug, XML, and/or WBXML logging by device or account (MDaemon 16.x)

If requested by technical support, please follow these instructions to enable debug, XML,...

 How to enable folder redirection on your MDaemon BlackBerry Enterprise Server (BES) activated BlackB

This article will explain how to enable folder redirection on your BlackBerry device for...

 How to perform a server migration to MDaemon using the ActiveSync Migration Client

The ActiveSync Migration Client will migrate all data the user has access to via ActiveSync on...

 How to run WorldClient, SyncML, BlackBerry Internet Service (BIS) and ActiveSync Under IIS7 and IIS7.5

This article will explain how to configure WorldClient, SyncML, BlackBerry Internet Service...

 How to search for a contact in the public address book on your BlackBerry smartphone in MDaemon

This article will explain how to search a contact in the BlackBerry Enterprise Server (BES)...

 How to set up an IMAP email account using the Apple iPhone

This document explains how to configure an IMAP email account to your MDaemon server using...

 How to sync calendars to BlackBerry PlayBook via CalDav

CalDAV connections are now supported with the release of MDaemon 15.5.0.  This allows all...

 How to sync contacts to BlackBerry OS10 devices via CardDAV

MDaemon versions 16.0.0 and above include both CalDav and CardDav servers.  Blackberry...

 How to sync contacts to Mac OSX Contacts application via CardDAV

MDaemon 16.0 and above will allow contacts to sync with the Apple's Contacts application in OS X....

 How to sync contacts to Mozilla Thunderbird via CardDav

MDaemon versions 16.0.0 and above support CardDAV.  This will allow personal, public,...

 How to sync contacts to an Android device via CardDAV

MDaemon versions 16.0 and above support of the CardDAV protocol.  CardDAV Sync for Android...

 How to sync contacts to iOS devices via CardDAV

MDaemon version 16.0 and above contain support the CardDAV protocol.  iOS natively...

 How to tell the BlackBerry Smartphone which Sent Items/Deleted Items folders it should be using

This article explains how to tell the BlackBerry which Sent Items/Deleted Items folders it should...

 Installing the Funambol SyncML client on a BlackBerry smartphone

This article explains how to install and configure your MDaemon account to synchronize your...

 MDaemon 12.0.x - Force old messages to arrive to a BES device during activation after a device wipe

This article explains how you can enable email message pre-population for all BES enabled...

 MDaemon 12.0.x - Perform a wired BlackBerry Enterprise Server activation to an MDaemon account

This article will explain how to 'BES enable' an MDaemon account and activate the...

 MDaemon 12.0.x - Using policies for BlackBerry Enterprise Server (BES) in MDaemon

This article will explain how to view, update or create Policies within the MDaemon console....

 MDaemon 12.0.x : How do I set a default Policy for a domain or specific account in MDaemon?

This article will explain how to set a default Policy for a domain, or set a specific Policy...

 MDaemon 12.0.x : How to backup the Blackberry Enterprise Server (BES) database

This article explains how to back up the BES database in MDaemon.MDaemon can backup the BES...

 MDaemon 12.0.x : How to restore the BlackBerry Enterprise Server (BES) database from a backup

This article explains how to restore the BES database from a backup. In order to restore the...

 MDaemon 12.0.x : How to tell if a BlackBerry Smartphone is using Push for email or not

To do this, open the MDaemon console and use the following steps: Click Setup from the menu...

 MDaemon 12.0.x : Retaining copies of mail sent and received

This article describes how to create an archive copy of all inbound and outbound mail. From the...

 MDaemon 12.5.x - Moving MDaemon with Blackberry Enterprise Server to the same path on a new server

The following directions will help you move MDaemon with BES without losing configurations or...

 MDaemon 13.5.x: How do I give users permission to access Public Folders?

MDaemon 13.5.x: How do I give users permission to access Public Folders? This article explains...

 MDaemon 13.5.x: How to enable ActiveSync on your MDaemon server

This article will explain how to enable ActiveSync on your MDaemon server.Note: MDaemon...

 MDaemon 13.5.x: How to tell if a BlackBerry Smartphone is using Push for email or not

How to check a BlackBerry configuration to see if it is using Push for email.From the MDaemon...

 MDaemon 13.5.x: MDaemon's ActiveSync Server Policy Support

  The MDaemon ActiveSync server now supports ActiveSync protocol versions 12.1, 14.0, and 14.1....

 MDaemon 13.5.x: MDaemon's ActiveSync Server Policy Support

The MDaemon ActiveSync server now supports ActiveSync protocol versions 12.1, 14.0, and 14.1....

 MDaemon 13.5.x: Why are remote users required to provide authentication when connecting?

Why do remote users have to provide authentication when sending email after I upgraded to MDaemon...

 MDaemon 13.6.x - Activate a BES account on a Blackberry device via USB through WorldClient

This article will explain how to 'BES enable' an MDaemon account and activate the BlackBerry...

 MDaemon 13.6: Enabling MDaemon's ActiveSync server to sync Public Folders

MDaemon's ActiveSync server now supports syncing Public Folders. This feature requires MDaemon...

 MDaemon 13.6: Resetting all ActiveSync device usage stats for all users

A new setting was added which will let an Administrator select a day of the month when MDaemon...

 MDaemon 13.6: View MDaemon ActiveSync Sessions

with the release of MDaemon 13.6, we've added an ActiveSync sessions window to the Sessions...

 MDaemon 13.x : How do I view, update or create Policies for BlackBerry Enterprise Server (BES) in MD

This article will explain how to view, update or create Policies within the MDaemon console....

 MDaemon 13.x : How to tell if a BlackBerry Smartphone is using Push for email or not

How to tell if a BlackBerry Smartphone is using Push for email or not To do this, open the...

 MDaemon 13.x : How to tell the BlackBerry Smartphone which Sent Items/Deleted Items folders it shoul

This article explains how to tell the BlackBerry which Sent Items/Deleted Items folders it should...

 MDaemon 13.x : Routing Outgoing Messages To a Smart Host

This article explains how to set up MDaemon to route outgoing messages to a specific smart host...

 MDaemon 13.x: AutoDiscover with a self signed certificate on Windows Mobile Devices

This KBA explains how to install a self signed certificate on the Windows Mobile device. The...

 MDaemon 13.x: Configuring MDaemon ActiveSync on a BlackBerry X10 or Z10

BlackBerry X10 and Z10 devices are not able to connect with MDaemon's BlackBerry Enterprise...

 MDaemon 13x or higher: MDaemon update notification not working

MDaemon 13x or higher: MDaemon update notification not working MDaemon 13x and newer uses HTTPS...

 MDaemon 13x: Setting up secondary domains in MDaemon

MDaemon's support for multiple domains is built around the concepts of a 'default' domain and...

 MDaemon 14.0 and above - How to activate MDaemon connecting through proxy server

There are numerous ways to activate MDaemon behind a proxy server.  Using a proxy client,...

 MDaemon 14.0.x - Activate a BES account on a Blackberry device via USB through WorldClient

This article will explain how to 'BES enable' an MDaemon account and activate the BlackBerry...

 MDaemon 14.5.x - Setting an ActiveSync restriction for specified devices

MDaemon's ActiveSync server supports ActiveSync versions 2.5, 12.1, 14.0, and 14.1. In some...

 MDaemon 14.x : Setting an ActiveSync restriction for specified devices

MDaemon's ActiveSync server supports ActiveSync versions 2.5, 12.1, 14.0, and 14.1. In some...

 MDaemon 15.0.x - Enabling MDaemon's ActiveSync server to sync Public Folders

MDaemon's ActiveSync server now supports syncing Public Folders. This feature requires MDaemon...

 MDaemon 15.0.x - Setting an ActiveSync restriction for specified devices

MDaemon's ActiveSync server supports ActiveSync versions 2.5, 12.1, 14.0, and 14.1. In some...

 MDaemon 64-bit - Running WorldClient, ActiveSync, BIS, and SyncML under IIS8 in Windows 2012

The following procedure will show you how to setup WorldClient, ActiveSync, BIS, and/or SyncML...

 MDaemon : Manually Activating Your Software

Use this if you need to activate MDaemon manually because your MDaemon server has no connection...

 MDaemon AntiVirus errors out on each message

MDaemon AntiVirus is giving an error on each message it processes.  How can I stop this...

 MDaemon's WorldClient Username Enumeration Vulnerability

The Free/Busy server included with WorldClient can be used to determine if an email address is...

 MDaemon: How to setup the ActiveSync AutoDiscovery Service

MDaemon's ActiveSync server now supports AutoDiscovery which significantly simplifies the...

 Microsoft SQL Server 2005 installation fails on Windows XP SP3 when MSXML 6 SP2 is installed.

MDaemon 12 will fail to install the Microsoft SQL Server 2005 portion when installing the...

 Prevent Summary Page from Displaying When Logging Into WorldClient

This article describes how to prevent the Summary page from displaying when logging into...

 Routing Outgoing Messages To a Smart Host

This article explains how to set up MDaemon to route outgoing messages to a specific smart host...

 Setting up BlackBerry devices to connect to MDaemon's SyncML service via the SyncJe client

This article will explain configuring a BlackBerry device to connect to MDaemon's SyncML...

 Unable to send email from BlackBerry when using SSL on the MDaemon server

If you have integrated your MDaemon account with a BlackBerry smartphone using the MDaemon BIS...

 Vulnerability in BlackBerry Enterprise Server (BES) components that process images

There is a vulnerability in the image processing components of the BlackBerry Enterprise Server...

 What is the difference between POP and IMAP?

I see both of them as an option in my email client, but what do they do?Both the POP3 and IMAP...