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 Can I add custom subdomains or multiple domains to Office 365?

Yes! To add subdomains you must manage your own DNS settings at your registrar's website. If you...

 Can I cancel my subscription at any time?

You can cancel your subscription at any time. However, depending on the product and the type of...

 Can I mix and match different Office 365 plans?

Yes, you can mix and match Office 365 plans. Please note that there are some license limitations...

 Can I switch to other Office 365 plans?

Yes. If you need to upgrade, you can transition your account to a different plan. For example,...

 Can I transfer my domain away from Office 365 to another provider?

Yes - there are two limitations to be aware of:You can't transfer a domain to or from Office 365...

 Can existing customers combine paid commercial subscriptions with a nonprofit subscription?

Users that have commercial licenses that become approved for nonprofit offers will still retain...

 Cannot create folder or save to OneDrive

Service request came in indicated student couldn't create a folder or save to OneDrive. First,...

 Change DNS management to Office 365

Follow a link to go to the domains setup wizardSign in to Office 365 and go to the admin...

 Create DNS records at any DNS hosting provider for Office 365

  Check the Domains FAQ if you don't find what you're looking for. Check our list of...

 Creating a Signature in Outlook 2013

ENVIRONMENT Windows Outlook 2013 RESOLUTION Retyping your contact information every time you...

 Do you offer volume discounts to businesses?

Yes, discounts are available for Office 365 enterprise agreement customers (typically 250+...

 For how long is the validation good?

Organizations need to be re-evaluated for nonprofit eligibility every two years. We will be...

 How can I acquire Office 365 offers that are not included in Office 365 Nonprofit offers?

Some Office 365 offers are not included in the Office 365 Nonprofit program. In the case of...

 How can I validate SPF records for my domain?

It's important that you have or create only one TXT record for SPF. If you already have an SPF...

 How can an organization verify whether it qualifies to receive Office 365 Nonprofit?

To be validated as an eligible nonprofit, you must sign up for the Microsoft Nonprofits program...

 How do I change how my DNS records are managed in Office 365?

Change DNS management to a DNS host outside Office 365Change your nameserversSign in to the...

 How do I change my password?

Go here to change your password.

 How do I change the default domain in Office 365?

You must have at least one custom domain that you've added to Office 365 before you can choose a...

 How do I get the Office 365 Nonprofit offer?

Register with the Microsoft Nonprofits program. If eligibility is confirmed, Office 365...

 How do I set up my Office 365 services?

Office 365 setup provides step-by-step guidance. In just a few quick steps you can sign up for...

 How do I update my password on my Android phone for my email account?

ENVIRONMENT Android phone syncing email from Office 365 RESOLUTION Open the Settings menu...

 How do I update my password on my iPhone for my email account?

ENVIRONMENT Apple IOS iPhone/iPad Office 365 Email RESOLUTION Open the Settings menu by...

 How does Office 365 manage my DNS records?

There are two options for DNS management with Office 365:You change your nameserver...

 How does an existing commercial Office 365 customer sign up for one of the new nonprofit offers?

Commercial customers wishing to transition to a nonprofit offer should speak with customer...

 How long does it take to find out if my request has been approved for a donation of Office 365 Nonprofit?

Microsoft works with its software donation partner TechSoup Global to determine if a nonprofit...

 How many devices can I install Office on if I have an Office 365 Business or ProPlus subscription?

Office 365 Business and ProPlus subscribers can install Office on up to 5 PCs or Macs, 5 tablets,...

 How many users does Office 365 support?

Office 365 is highly scalable and can support everything from a one-person business to companies...

 How to Add Self-Created Group to the Outlook Address Book List

ENVIRONMENT OFFICE 365 OUTLOOK RESOLUTION Self-created Groups do not show in the Outlook...

 How to Set Up Email on a Blackberry device

You can set up email on a BlackBerry 9® device. You have a choice to make if you have a...

 How to Set Up Email on a Windows Phone or Tablet

On Start, swipe left to the App list, select Settings, and then select email +...

 How to Set Up Email on an Android Device

ENVIRONMENT Android devices CSCC Email RESOLUTION From the APPLICATIONS menu, select EMAIL...

 How to Set Up Email on an Apple iOS Device

ENVIRONMENT Apple IOS Devices CSCC EmailRESOLUTION Go to SettingsFrom Settings Go to...

 How to Share Outlook Subfolders

ENVIRONMENT Outlook 2013 Office 365 RESOLUTION Before a user can access a shared folder, the...

 How to add an Outlook icon to your desktop

ENVIRONMENT Windows RESOLUTION Click on StartSelect All ProgramsBrowse to either Microsoft...

 How to create an Outlook email template

ENVIRONMENT Windows 7 Outlook RESOLUTION Create the template Open OutlookClick New Email and...

 How to delete Lync Online cached contact information

ENVIRONMENT Windows 7 Lync 2013 RESOLUTION Sign out of and exit the Lync client. On the...

 How to install Microsoft Office 365 from Microsoft Outlook Web Application

ENVIRONMENT Windows  RESOLUTION Open a web browser, such as Internet Explorer or Chrome....

 How to recreate an Outlook profile

ENVIRONMENT Windows 7 Outlook 2013 Outlook 2010   RESOLUTION Remove the existing...

 How to send encrypted email in Office 365

ENVIRONMENT WINDOWS OUTLOOK RESOLUTION Office 365 provides encryption features that are easy...

 How to set up the OneDrive for Business App on Windows.

ENVIRONMENT OneDrive RESOLUTION 1.  Log into your student account at...

 How to share files on OneDrive

ENVIRONMENT OneDrive RESOLUTION 1.  Log into your student account...

 How would a religious organization who signed up for Office 365 Nonprofit E3 under the Pilot transition to the Office 365 Nonprofit E1 offer?

Customers in this category should now have the Office 365 Nonprofit E1 offer visible to them in...

 I will need extra help setting up Office 365. Who can help?

Microsoft experts are trained IT and development companies that can help you move to Office 365...

 If I’m approved for Office 365 Nonprofit offers, can I still purchase commercial offers?

Yes. A customer that has become eligible for Office 365 Nonprofit offers can purchase both...

 Is Internet access required for Office 365?

Internet access is required to install and activate all Office 365 plans and to manage your...

 Outlook 2013 - How to remove a contact from your frequent contact dropdown list

ENVIRONMENT Windows Outlook RESOLUTION Open a new email message Type in the name or email...

 Outlook 2013 -- How to Create a Distribution List

ENVIRONMENT CSCC Network Outlook Email RESOLUTION Create a Distribution List in Outlook 2013...

 Outlook 2013 -- Mail Restrictions

ENVIRONMENT CSCC Network Outlook Email RESOLUTION Outlook 2013 Mail Restrictions: A user...

 Set up connectors to route mail between Office 365 and your own email servers

  This topic helps you set up the connectors you need for the following two scenarios: You...

 What do I need to install when I sign up for Office 365?

To help you easily connect your desktop version of the latest version of Office, Office 2013,...

 What forms of payment can I use?

You can pay with all major credit cards, and your subscription amount will appear on your credit...

 What happened to the Office 365 Small Business Premium plan? What happened to the Office 365 Midsize Business plan?

The Office 365 Small Business Premium and Office 365 Midsize Business plans have been replaced by...

 What happened to the Office 365 Small Business plan?

Office 365 Small Business has been renamed Office 365 Business Essentials. Office 365 Business...

 What happens if my DNS provider doesn't support certain record types?

If you manage your own DNS records and your DNS host does not support all the DNS records that...

 What happens to my data if I cancel my subscription?

Your data is yours. If you decide to cancel your Office 365 subscription, you can download your...

 What if I already own a domain name?

You can add the domain name you own to Office 365 to create domain-based email addresses. Find...

 What is MX priority?

Mail is delivered to the mail exchange server with the lowest preference number (highest...

 What is Office 365 Nonprofit?

Designed to help nonprofits and NGOs do more good, this global offering provides eligible...

 What is Office 365? How is it different from Microsoft Office?

Office 365. "Office 365" refers to subscription plans that include access to Office applications...

 What is a domain name?

A domain is a unique name that appears after the @ sign in email addresses, and after www. in web...

 What is the cloud?

“The cloud" is a friendly way of describing web-based computing services that are hosted outside...

 What mobile apps are available for Office?

Office provides the following apps:Office for Android™: View, create and edit documents with...

 What types of nonprofits and NGOs are eligible for a donation?

Eligible organizations: Nonprofits and non-governmental organizations must be recognized as...

 What’s the difference between monthly, annual, and annual commitment payments?

To provide customers with the greatest amount of flexibility, different payment options are...

 Where do I go for support?

Nonprofit customers should use the standard support channel for Office 365. Details on Office 365...

 Where's my country/region? I do not see it in the dropdown list on the signup page.

Office 365 is offered in a number of countries/regions and languages. If your country’s/region’s...

 Which persons affiliated with the nonprofit organization may receive Office 365 Nonprofit user licenses?

Office 365 Nonprofit is intended primarily for employees of eligible nonprofit organizations....

 Why do I have an "onmicrosoft.com" domain?

Office 365 creates a domain for you, like contoso.onmicrosoft.com, when you sign up with the...

 Will Office 365 work with my copy of Office?

Office 365 is designed to work with the latest version of Office, Office 2013, and Office 2011...

 Will my trial information be transferred to my Office 365 subscription?

Yes. If you purchase Office 365 licenses for the accounts you create during your free trial, the...