RelayFax: Installing a modem for use with RelayFax (686) Print

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What do I need to know in order to install a modem for use with RelayFax?

If you are trying to decide on a modem to use with RelayFax, please see the suggested hardware list below.

Once you have decided on a modem to use, follow this general information to install and configure the modem. 

  1. Install the modem or modems, following the instructions of the modem manufacturer to install the drivers they provide
  2. Verify that Windows is recognizing the board(s) in Device Manager
  3. Install RelayFax
  4. Select the option to start RelayFax during the installation
  5. RelayFax will automatically scan the com ports on the machine for modems, and if detected, it will list it (or them) in the left hand pane under Fax devices
  6. You should not need to manually add the modem
  7. To customize the modem settings:
    1. Right click on the modem in the left-hand pane
    2. Click Properties
    3. From there you can customize settings such as (check with the modem manufacturer to see what is supported by your board:
  • Enabling error correction
  • Enabling flow control
  • Dialing properties
  • Whether the modem(s) will be answering incoming fax calls and/or dialing out for outgoing faxes. 

Additional Comments

Dialogic (formerly Brooktrout) Trufax modem boards require a driver package provided by Alt-N. To use a Trufax board, download the Brooktrout drivers from our site, and follow the readme provided with the installation to configure the board.

Related Articles

RelayFax Compatible Hardware - The information provided is on an 'as is' basis and does not imply a guarantee or warranty of any kind.


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