Follow these instructions to enable debug, XML, and/or WBXML logging for trouble-shooting ActiveSync accounts as well as instructions on submitting this information to technical support.
To enable ActiveSync debug logging:
1. In MDaemon, click Setup | Mobile Device Management | ActiveSync | Options
2. In the 'Log Level' drop-down box, select (1) Debug logging.
3. Click Ok
To enable XML debug logging:
1. Open this file: \MDaemon\WorldClient\AirSync.ini
2. Under the [ClientSettings] header, create a 'LogXml' entry.
LogXml:user@domain.com=Yes
or
LogXml:(Device ID)=Yes
** NOTE
- Replace (Device ID) with the device ID that you are testing. To find
it, open MDaemon and select Setup | Mobile Device Management |
ActiveSync | Devices.
To enable WBXML debug logging:
1. Open this file: \MDaemon\WorldClient\AirSync.ini
2. Under the [ClientSettings] header, create a 'LogWBXml' entry.
LogWBXml:user@domain.com=Yes
or
LogWBXml:(Device ID)=Yes
3. After creating that entry, save and close that file.
4. Restart WorldClient
After replicating the issue with the logging enabled, please obtain the following files:
1. A copy of this file: \MDaemon\Logs\AirSync.log
2. A copy of this file: \MDaemon\WorldClient\AirSync.ini
3. All of the files in this folder: \MDaemon\Logs\AirSync\(current date)\(username)
Add all files/folders to you preferred container file (zip/rar/7z/etc..) and rename the file with your email address.
Upload the container file to our FTP server using the credentials below;
htp://smtp.altn.com
User - Uploader
Pass - incoming