Can I transfer my license if my server crashes? Print

Our licenses are bound to the hardware ID, that is just a string of letters and numbers generated by the server part of our installation.
If your license is showing as expired that means that the hardware ID has changed and you need to transfer the license to the proper hardware ID.
To find your hardware-ID, please follow the instructions explained on the following page:
HARDWARE ID
Please make sure that you copy and paste it because it is case sensitive. 
To transfer your license please follow the instructions below:

Log in to your online account at TerminalWorks to transfer your license. Log in link:
CUSTOMER LOGIN

Use your purchase email:

When logged in, locate the license in question and press the Transfer button, there are two methods of transfer available:

1st method is used when a change has been made on your server or when you are trying to move your license from one server to another in most cases when decommissioning an old server.
The whole process is done on the server where you need to deactivate the license. Simply download the deactivation tool from this link: DEACTIVATION PAGE and run it as administrator, once the license is deactivated you will receive the deactivation code.
Copy and paste the deactivation code in the field on your account. You will either receive a license credit which you can use to generate a new license or if that license was already transferred using the 2nd method in the past you will be allowed to enter the new hardware ID and transfer the license immediately. 

2nd method is used in emergency cases like a server crash or a virus attack when there is no possibility to use the deactivation tool.
Simply use the current hardware ID from your server and enter a reason for the transfer. Please note that this method requires an approval from our side and it has a two-time limitation.
Once we approve your transfer request the license file is automatically sent to your e-mail and the license is exchanged on your customer account as well. 

After you have successfully transferred your license using either of the two mentioned methods simply download the new license file on your server. 

To apply the new license please follow the instructions explained on this link: HOW TO LOAD A LICENSE