Outlook Connector is not sending task acceptance emails (396) Print

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Outlook Connector is not sending the task acceptance email once I accept a task from someone else.

 

he only known reason for this is the task was assigned to an alias address, for example:

Real account - Megan.Ball@example.com
Alias - user01@exmaple.com = Megan.Ball@example.com

When assigning a task to user01@example.com, Outlook (and Outlook Connector) has no way to know that user01@example.com is essentially the same as Megan.Ball@example.com.  Outlook only knows about the actual email address and not the alias.

To work around this (until we can fix it in OC if possible), send tasks to the Megan.Ball@example.com address instead of the alias.

























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