ENVIRONMENT
Windows 7
Outlook 2013
Outlook 2010
RESOLUTION
Remove the existing Outlook profile
- Close the Outlook client
- Open the Control panel
- Select Large icons from the View by: list
- Select the Mail (32-bit) Icon
- Click the Show Profiles... button in the Mail Setup - Outlook Window
- Highlight the profile and click Remove
- Click the Yes button in the Dialog Box
- Click the OK button
Create new Outlook profile
- Launch Outlook
- When prompted for a profile name type Outlook or any desired name
- Make sure the proper user name and email address is populated and click next
- When prompted for credentials, type the current password
- Click Finish
- If prompted, shut down and restart Outlook