Articles

 Can I use TSScan over the Internet?

Yes. You can use TSScan both on a internet connection and your local area network. It really...

 Can we disable TSScan 3?

The image below shows the options you receive with TSScan server after the installation. All...

 Do I need to forward any port for TSScan to work?

No. Just as TSPrint so is TSScan using the Microsoft Virtual Channels technology, so all traffic...

 Do I need to install any drivers?

No. You don't have any reason to install any drivers on your server but your also don't have to...

 Do I need to reboot my server after installing TSScan Server?

No. The product installation doesn't require any reboots before you can use it.

 Does TSScan work with Ericom Blaze RDP?

  Ericom Blaze RDP In order for Ericom Blaze RDP to be working with TSPrint or TSScan, you have...

 How Does TSScan Work?

TSScan creates virtual scanners on your remote desktop server which he then maps to your local...

 How to enable the communication if using Citrix or any other RDP Client besides Microsoft RDP on MAC?

We added Support for Citrix and all RDP clients on MAC You can activate the communication by...

 I get a FreeImage error message when using TSScan

To resolve this issue please make sure that you have at least TSScan Server version 2.8.8.8...

 Is NextGen working with TSScan?

Yes, TSScan does support NextGen. There is a little adjustment to be made. On a terminal server...

 Microsoft Office Document Scanning is not working

To resolve this issue please delete the following registry key from your user profile:...

 My ScanSnap Fujitsu scanner is not being recognized by TSScan

The ScanSnap line of scanners from Fujitsu are not supported nor can they be supported by us...

 Scanners are not showing in the scanner list when using TSScan during a Citrix remote session. What can I do?

Log in to the workstation where the scanner is connected / installed to. If Citrix receiver was...

 TSScan receiving Message "Device is not open"?

  The device is not open is a common issue where the local scanner is unreachable by TSScan....

 What Scanner can be used for Scanning?

TSScan will work with all modern document scanners, and supports: page feeders, card scanners,...

 What are supported scanners for TSScan on Mac OS?

You can find list of supported scanners on Apple official page.  

 What can I Change in the Client Options Window?

TSPrint Client Options Here you can change several options: - Print Engine Print engine...

 When I start to scan on the Terminal Server the TSScanConsole.exe Process throws an error.

When the TSScanConsole.exe throws a error message from your local workstation it is mostly...

 When scanning multiple pages I Receive only a single page in my Application

Most of the time when users experience this issue it is happening because the application from...

 When using Adobe I get an error message when Scanning

To resolve this issue please delete the following registry key:...

 vWorkspace Communication Error

When using vWorkspace with TSScan, users experience communication errorResolution is to install...