Restoring deleted email

Deleted email messages may be recovered by our customer service team if you contact us within 14 days of deleting the messages. Our engineering team saves back-up images of mailboxes to allow us to recover deleted email.

Note: We may be unable to recover your deleted messages if:

  • The email was deleted within four hours of being received.
    Email that has been stored on our mail server for less than four hours may not have been included in a back up image.
  • You download your email using a POP3 mail program.
    If you use a POP3 mail program and it is configured to download messages automatically and then remove copies from our server, we will be unable to save back-up images of your messages. We recommend that you switch to IMAP if you want us to be able to recover deleted email.

Customizing your spam settings

Adding a custom spam tag

By default, when a message arrives in your mailbox that Webmail identifies as spam, that message has a flag added to it, to indicate that it's spam. The spam flag isn't visible to you, but if you add your own custom tag, then all incoming spam messages will have your custom spam tag added to their Subject line.

To customize your Webmail's spam tag

1. Click Settings.

Adding a custom spam tag


2. In the Settings pane, click Spam Settings.



3. In the Subject Tag field, enter the custom spam tag that you want to use, and then click Save.
We recommend that you add a space or special character at the end of your tag so it does not run into the first word of the original subject line.



Any messages you download that are suspected of being spam will now have your custom spam tag in their Subject line and should be easy to identify.

Choosing a spam folder

By default, incoming spam messages are sent to your Spam folder. However, you can change the destination folder of incoming spam.

To change your destination spam folder.

1. Click Settings, and then click Spam Settings.

2. From the drop-down menu next to Spam Folder, select the folder where you want incoming spam messages to be delivered, and then click Save.


Choosing a spam folder

Choosing the spam block level

If you are receiving too much spam in your Inbox, or too many false positives in your Spam folder, adjusting the spam blocking level may help. The spam blocking level determines how likely it is that a message wil be marked as spam. A higher blocking level means messages are more likely to be marked as spam; however, you may also find that a lot of innocent messages are also classified as spam ( false positives).

1. Click Settings, and then click Spam Settings.

2. Choose the spam blocking level from the drop-down menu next to Threshold Level, and then click Save.


Choosing the spam block level


If you choose a level other than Normal, the spam filter will be more aggressive in classifying messages as spam.

If you choose Use Default, your mail will be filtered for spam using the level that is set for your domain.

If you choose High or Very high, more messages will be classified as spam; however, you may also find that a lot of innocent messages are also classified as spam. These messages are referred to as False Positives.

Using the calendar

The web-based calendar feature allows you to manage your schedule online in Webmail. This tutorial provides an introduction to the calendar's features.

To get started, click Calendar.



You can click Day, Week, Month or Agenda to view or add upcoming events.



To add events to the calendar, double-click a time slot. You can then set details such as the name of the event, the location, and the duration.



 Click the Repeat tab to create a recurring event such as a weekly meeting.


You can also set reminders to appear when the event is coming up. You can have reminders that are set at a specific number of minutes, hours or days before (or even after) the start or the end of the event, and you can set a reminder for a specific date and time.


Calendar Sharing

Calendar sharing allows you to share a calendar with another Hosted Email mailbox located on the same cluster. You can share a calendar by doing the following:

1. Click the Modify calendar icon next to the calendar you wish to share.


2. Enter the mailbox of the hosted email mailbox you wish to share the calendar with and click the icon.



3. Click the Save button. 



This user will now be able to see the calendar shared with them inside of their webmail interface. 

Clearing the cache and cookies from your web browser

Your web browser stores temporary Internet files, which allow frequently visited websites to load faster, but these files may need to be deleted occasionally to free up space and remove old or corrupted files. If you are having trouble loading Webmail, it may help to remove your browser's temporary files. Click one of the links below to go to the instructions for the browser that you use:

Internet Explorer

1. Click the gear icon at the top of the browser, and choose Internet options.



2. In the Browsing history section, click Delete.



3. Click to put checkmarks next to Temporary Internet files and Cookies, and then click Delete.


Mozilla Firefox

1. From the History menu, choose Clear Recent History.



2. From the Time range to clear list, select Everything. Click to put checkmarks next to Cookies and Cache, and then click Clear Now.


Google Chrome

1. Click the Chrome menu at the top of the page, choose Tools, and then choose Clear browsing data.


3. From the Obliterate the following items from drop-down list, choose the beginning of time, click to put checkmarks next to Cache images and files and Cookies and other site and plug-in data, and then click Clear browsing data.


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