Acronis Agent is installed and machine is online
Collect system report in one of these ways:
From Devices:
- Open Cyber Protection console.
- Select the machine you need the report for.
- Click Activities:
- Click Collect system information:
- Collecting system report may take a while depending on the log size. Once the report is collected, save it and provide to Acronis Customer Central.
From Settings
- Open Cyber Protection console.
- Navigate to Settings -> Agents:
- Click the select the machine you need the report for and then click Details:
- Click Collect system information:
- Collecting system report may take a while depending on the log size. Once the report is collected, save it and provide to Acronis Customer Central.
Acronis Agent is not installed or machine is offline
You can collect system report manually:
You can collect system report manually:
In Linux & Synology
Collecting System Report in a client version 11.8.177 or later:
- Run with root privileges:
# /usr/lib/Acronis/BackupAndRecovery/systeminfo - Collect the System report from the /var/lib/Acronis/sysinfo/ directory.
Collecting System Report in older versions:
- Run the following command with root privileges:
#acrocmd sysinfo --loc=/full_path_to_report/file_name
Where /full_path_to_report/ is the desired existing location and filename to save the Linux System Report.
- Collecting system report may take a while depending on the log size. Please ignore error messages stating that a specific log cannot be collected, the utility keeps collecting other logs.
- Once the command is finished, you will see a "The operation completed successfully" message.
To collect system information on a Mac, open Terminal and execute:
sudo -u root /Library/Application\ Support/BackupClient/Acronis/BackupAndRecovery/systeminfo
Collecting system report may take a while depending on the log size. Please ignore error messages stating that a specific log cannot be collected, the utility keeps collecting other logs.
The report will automatically be saved to the /Library/Application Support/Acronis/sysinfo directory.
In WindowsA standalone systeminfo utility will be used in futher steps. You can find the utility here:
If the Agent is installed, you can find the Systeminfo utility here: C:\Program Files\Common Files\Acronis\AdvReport\systeminfo.exe
If the Agent is not installed yet, download AcronisInfo for your Windows version:
- From the options above, select a utility for your environment. Choose to Save the file, not to Run it:
- Save file to the Desktop or any other folder.
- Then click to either run the file or to open the containing folder and run it manually by double-clicking on it (if you are not Administrator, make sure you start the tool under admin account: right click on the tool -> run as Administrator):
- Accept the Security Warnings if any.
- The program will start working, it may take up to 5 minutes:
- Collecting system report may take a while depending on the log size. Please ignore error messages stating that a specific log cannot be collected, the utility keeps collecting other logs.
- The gathered information will be put in systeminfo<time_and_date>.zip file in the same folder where you placed the utility.
- Initiate object for file download
$client = new-object System.Net.WebClient - From the options above, select a utility for your environment. Copy its download link and use it to download the file to a desired folder, e.g. "C:\Temp" (make sure the folder exists). For example, you have selected the utility for 64-bit Windows:
$client.DownloadFile("http://dl2.acronis.com/u/kb/systeminfo_build21780.exe","C:\Temp\systeminfo.exe") - Launch the file from the selected location to generate a report and select one if the options below:
- Pipe the output to a log file to avoid overfilling the active screen with logs:
C:\Temp\systeminfo.exe > C:\Temp\sysinfo.log - Pipe the output to "null" to remove the basic logging
C:\Temp\systeminfo.exe > null
Most errors during the systeminfo processing can be ignored as long as the tool is running.
- Wait for the process to finish (may take some time depending on the amount of logs) and find the generated zip file in the folder where systeminfo.exe was placed:
ls C:\Temp
Example output:
-a---- 2020-06-18 20:28 11270456 systeminfo.exe
-a---- 2020-06-18 20:36 103466501 systeminfo_2020-06-18_20-29-01.zip
Note the name of the file for further interactions - Copy the report file to the FTP server provided in the ticket:
- Using Powershell:
1. Set credentials for FTP, using username and password shared:$client.Credentials = new-object System.Net.NetworkCredential("<username>","<password>")
2. Upload the file to the FTP$client.UploadFile("ftp://cftp.acronis.com/systeminfo_2020-06-18_20-29-01.zip","C:\Temp\systeminfo_2020-06-18_20-29-01.zip") - Using any suitable network share to copy the file through GUI and put it to FTP using regular copy-paste or suitable tools like FileZilla.
1) Open and log in to the VM on which VA was installed and then hold CTRL+SHIFT+F2 key combination to switch to command prompt
2) Run the following command:
sysinfo
3) Once the system information is collected, navigate to /var/lib/Acronis/sysinfo and download the report. This can be done using WinSCP utility
Connecting using WinSCP utility
- Install the WinSCP utility which you can get from http://winscp.net/eng/download.php. WinSCP (Windows Secure CoPy) is a free and open source SFTP, SCP, and FTP client for Microsoft Windows.
- Go to VA console and press CTRL+SHIFT+F2 to switch to the command line interface. In the command line of the Virtual Appliance type this command:
/bin/sshd - Launch the WinSCP utility on the machine where you installed it.
- In the host machine field type your Virtual Appliance IP, the same as in the vSphere console. The default login:password is root:root .
- The protocol should be set to SCP and then click on log in.
- You will get a window with all the directories of the Appliance (Windows Commander-like interface), from which you can copy files to other machine
- After copying the required info, terminate the ssh process unless you use it for other purposes. Do the following in the command line of the Virtual Appliance
-
find the PID of the sshd process
ps aux | grep ssh -
take the PID from the output and then:
kill <PID>
-
Machine is started with bootable media
These instructions apply to both Linux-based media and WinPE-based media.
- Click Help, and then click Collect system information:
- Select a location for the report and click OK:
-
Generating the report may take a while. The report will be saved as SysinfoOutput.tar.bz2 in the location that you specify.
Machine shows BSOD
Collect system report in this way:
- Run Windows in Safe Mode like mention in this Windows article
- Use the standalone systeminfo utility as described in the offline section
- Once the report is collected, transfer the .zip file over a USB/NFS to other device and provide it to Acronis Customer Central.