Setting up quarantine options for your account in SecurityGateway Print

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This article explains how end users (non-administrators) can log into their account in SecurityGateway in order to configure their account and how messages are processed. They can change their SecurityGateway password and configure their quarantine settings if allowed to do so by the SecurityGateway Administrator.

  1. Log into the SecurityGateway server. You should have received an email from the server with the Web address to go to use, along with the username and password. If you do not have this information, please contact your system administrator.
  2. After logging in click on My Settings on the left, or 'Change your quarantine settings' on the right under Account Settings.
  3. Under the Quarantine section, select the options you wish to use. They are as follows:

    • Use the default quarantine settings for my domain

      This will use the rules the system administrator has configured by default. If you are not sure about what settings to use, you may select this. This option is enabled by default.

      Note that the options below this will be greyed out unless you choose to configure your own settings.

    • Allow me to specify my own quarantine settings

      After selecting this option, you will need to select one of the following:

      • Hold quarantined messages on the SecurityGateway server

        If you do not want messages flagged as spam by SecurityGateway to be sent to your mail server, select this. SecurityGateway will place those messages into your quarantine where you can review them and decide to remove or release them.

        • Send an email listing the contents of my quarantine folder
          You can use this to configure your account to send you an email notification at these intervals with a summary of the messages waiting in your quarantine for review. The available intervals are never, daily, weekly.

      • Allow my mail server or client to filter quarantined messages

        If you do not quarantine message flagged as spam on the SecurityGateway server, select this option. You can select to modify or disable the tags and headers SecurityGateway will add to the messages to alert you that they appear to be spam and allow you to filter them on your mail server or mail client.

    • Do not perform anti-spam tests for messages addressed to this account

    This option prevents the DNS Black list, URI black list, Hueristics, and Bayesian tests from being performed on messages addressed to your account.

    • Automatically whitelist addresses I send mail to

      If this option is enabled addresses you send email to are added to your account's whitelist in order to bypass spam filtering when incoming mail is from those addresses. This option will only take effect if your outgoing mail goes through the SecurityGateway server. Consult your administrator to determine if this feature will work in your environment.

      For more information about the account whitelist and blacklist, please see the knowledge base articles referenced below.

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