View the log of all messages sent to and from your account in SecurityGateway

How do I see a log of all the emails that I've received or sent out?

SecurityGateway keeps track of all the messages you've sent and received (if your mail server administrator has configured outgoing mail to go through SecurityGateway) for a period of time determined by the system administrator. You can use this to see if an email that you should have received was rejected, why it was rejected, and tell the server it's okay to allow it to be accepted in the future. You can also tell the server a certain message was spam, to help make sure you don't get it again in the future.

Once your account in SecurityGateway has been set up, log into it from your web-browser. If you do not know what address to use, check with your server-administrator or IT department.

Once you are logged in, you will see a number of options in the middle of the screen, along with some links on the left. Click on either View My Message Log on the left, or View a log of messages addressed to or from your account.

You will then see a list of all the messages you've sent or received, up to the amount of time determined by the system administrator. You may use the following buttons along the top of the window:

  • Refresh

    Clicking this will reload the list of messages you've received, so anything that came in since you last checked will show.

  • Search

    If you're looking for a certain message in particular, clicking on this will let you put in some information for the message, or messages, in question to only display the information you want. You can search by if it was sent to you, or sent by you, what address was listed in the message, what date it was received, and so on.

  • Details

    This will let you look at the transcript of the message as it was sent to the SecurityGateway server, the body of the message itself, and its header. Note that the message-body may have been removed before the message itself disappears from the list, depending on the settings determined by the server-administrator.

  • Spam

    If you received a message that should be classified as 'spam', click on this and SecurityGateway will add it to its learning folder, so it will remember to check for this type of message in the future.

  • Not Spam

    The opposite of the above button, if you receive a message that it stopped from being sent to you (or that was scored as spam inappropriately), you can click here to tell SecurityGateway that it's a valid message, and to check for this type in the future.

  • Whitelist

    Clicking on this will add the sender to your personal whitelist, so SecurityGateway will allow messages from this address.

  • Blacklist

    Like above, this will add the sender to your personal blacklist so you won't get email from it anymore.

The list of messages is displayed has a number of columns with additional information, which you can sort by clicking on the top of the column. You can sort messages by the date they were received or sent, the From address, To address, message subject, if it was successful or failed being sent or received, why it failed, and how high its message-score was.

Additional Comments

As mentioned above, listings on messages may be removed from the server after a set number of days, depending on the data-retention settings configured by the server administrator. If you cannot find a message that should be there, contact the administrator or your IT department.

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