How to delete Lync Online cached contact information Print

ENVIRONMENT

Windows 7

Lync 2013

RESOLUTION

1. Sign out of and exit the Lync client.
2. On the local machine, browse to the following location: C:\Users\%username%\appdata\local\microsoft\office\15.0\Lync\
3. Delete the folder named: sip_yourusername@cscc.edu
4. Sign in to the Lync client.
5. Please Note -- the initial download of the contacts cache can take up to 30 minutes!