THOBSON Michigan Data Center Network Maintenance – April 04, 2021 to April 11, 2021: Window 1PM to 1:15PM, Central Daylight Time (GMT-5)

Thobson Hosting’s data center provider has informed us that their upstream Internet circuit provider will be performing maintenance for a network enhancement to ensure continued reliability. During this maintenance windows, we will be shifting our servers network routes to our new Cisco Firewall. This is a 15 minutes maintenance window. During this maintenance event, the Lansing data center may experience brief periods of sub-optimal routing during route convergence.

The time will remain same but the dates are spread over the week because we will be performing about only 60 servers per day to ensure that we have the QA team testing at the same time too.

IMPACT ON YOUR SERVICE

This maintenance event impacts only the Michigan data center. We have been informed to expect brief periods of sub-optimal routing during the 15 minutes maintenance window as the configuration changes take effect. Since the Internet circuit is redundant, minimal impact is expected for services in Lansing DC. There will be no impact at all on the RIC or TX or CHI data centers.

Please note that there is no change on the physical server, no changes on your sites or files or emails or anything within the server, it is just an external network route shifting exercise for which the Data Center has planned all the infrastructure changes and are ready to only switch the cables during this maintenance windows.  There may be some static routes removed from the server as the new firewall will no longer work in a TRANSPARENT Mode and will be operating as our standard ROUTED Mode.

CONTACTING THOBSON DURING MAINTENANCE EVENT

Please contact Technical Support if you have questions.  You can send an email to support@thobson.com or directly from the support portal or ticket system or you can contact us via live chat at https://www.thobson.com.

SUMMARY

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Work to be performed: During this event, our MICHIGAN data center provider’s upstream Internet connection provider will be performing maintenance on their network equipment. This is a 15 minutes maintenance window, from April 04, 2021 to April 11, 2021: Window 1PM to 1:15PM, Central Daylight Time (GMT-5), ONLY selected servers will be moved at one time.

Risk: (LOW) – We expect a brief network latency during this maintenance period for all services in the MICHIGAN data center.

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Thobson Technologies is committed to providing the highest possible quality of service and therefore we proactively notify you so that you may have the opportunity to manage your business appropriately

Sincerely,

Thobson Technologies

© 2021 Thobson Technologies, Inc. All Rights Reserved.



Friday, April 2, 2021





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