This is an unprecedented time in our history. The COVID-19 pandemic is having an impact on the health of our loved ones, the businesses we rely upon, the health of the global economy, and the way we live our daily lives. As we all continue to navigate through these unique and evolving challenges, we want you to know that Thobson is here for you.
Coming together as a Community
In our more than 20 years of business, we've weathered with you the storms of the dot com bust, 9/11, the 2008 financial crisis and the recession that followed, major weather events and wild fires that have touched all parts of the world, and government shutdowns — and throughout this shared journey we have worked to support and sustain our employees, our customers and our partners. As we address a pandemic that will no doubt become a chapter in the history books, our commitment to you will not waver.
Many businesses today are stepping up to help, because no one business can do it alone. We're calling on companies across the financial ecosystem, to come together to help the most vulnerable during this crisis. We all need to support our employees and look for ways to help our customers navigate these waters. In the last few months, we've seen generosity and kindness, intergenerational support and solidarity, and remarkable fortitude. It is during times like these that courage and generosity and resilience make a difference.
We are here to help our customers
These are challenging times for businesses all over the nation. Should you have any special needs or accommodations necessary, please reach out directly. The Thobson Technologies family knows this is not a 'business as usual event. During past natural disasters and emergency situations we have expedited the deployments of servers for our partners, customers and various first responders and emergency personnel. If you know of an organization needing immediate help, please pass along that we are prepared to assist at any time.
In addition, we have facilitated and opened few new features for you to be able to work remotely;
1. SUPPORT is still 24/7: All employees are working with same duty schedule and if there is any support escalation and if you are not able to talk to us, you can use live chat or request a call back using our ticket system by sending an email to support@thobson.com.
2. Support Ticket System: Since staff are working remotely on a duty roaster to cover all shifts, customer are requested to send all email to support@thobson.com so an officer on duty can attend your email instantly.
3. Renewal Payments: Since all domains and products expire on time and will be blocked by respective registrar, we are facilitating customers for direct wire transfers, paypal, credit card and online bank transfer as an alternate payments methods, please contact your local offices and or account managers for the same.
Taking care of our employees, who serve you every day
Supporting our Thobson employees during this crisis period is critical to providing you with the services you need and expect. We have taken action as COVID-19 has spread, to protect the physical well-being and financial security of our employees so that they are in a position to care for their health while also supporting our customers. Many employees are now working remotely, and we will also be transitioning several of our customer service centers to this remote working structure. As these employees make the transition, we might see an impact on wait times for our phone or email service. During this time, you can find immediate answers to your questions on the Thobson Website. We greatly appreciate your patience and understanding as we work through this together. The commitments we have made to support and care for our employees will ensure that we are ready and equipped to also support our customers during these uncertain times.
How else can we help?
We know consumers and businesses of all sizes are under stress and that some of you are facing significant hardship. We are working to find new ways to meet your needs and will draw on our technology and resources to make a difference for you. Please visit the Thobson Website to find helpful resources to help you navigate our products and tools during this unprecedented time.
Thank you for being a Thobson customer – and for the trust you place in us every day.
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Shah Thobani
CTO
Thobson Technologies
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